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Frequently Asked Questions
The First Steps
Start by booking a discovery call. You may email or text an initial question, but new projects are discussed during scheduled calls. Once you become a client, approved contacts must email service requests and approvals to their assigned service contact.
During your discovery call, we’ll discuss your goals, challenges, and ideas. After the call, we’ll email you the next steps, project scope, and pricing.
Yes. Every website or marketing project requires a signed service agreement outlining the scope, timeline, and costs. Work begins once you sign the agreement and make your initial payment.
Yes. The initial payment reserves your spot and starts the project.
Working Together
Approved contacts must email service requests to their assigned contact. Requests by phone, text, or social media are not accepted. Changes to agreed services or additional work require email approval from the designated decision-maker.
We normally review requests within 2 business days. Our hours are Monday–Friday, 9:00 am–5:00 pm ET, excluding U.S. holidays and announced days off. Website outages and security issues receive priority when possible, but response times are not guaranteed.
We’ll email you the scope and cost of any work outside your agreement before starting. Your designated decision-maker must approve the charges by email. Rush and after-hours work costs more and is subject to availability.
Your designated decision-maker may cancel Website Upkeep or Digital Marketing by email at least 7 days before the next billing date. To end the full agreement, you must provide 14 days’ notice by email. Services end when the paid period ends. Outstanding charges remain due.
Web Design
A standard website design project includes up to 5 pages, 1 CMS collection, 1 contact form, SEO and AEO setup, 2 rounds of revisions, and 1 hour of editor training. Additional pages, content creation, integrations, and other features are quoted separately.
We ask that you provide your website content when possible. If you need help, we also offer content creation for an additional fee per page.
Absolutely. We can rebuild, update, or migrate your existing website to improve its performance and flexibility.
Simple websites typically take 1–2 weeks to complete. Larger projects may take 1 month, depending on the scope and how quickly you provide content and feedback.
Website Upkeep includes eligible updates to existing pages, content, forms, and CMS items. New pages, CMS collections, integrations, and other features cost extra and require email approval.
You own your business content, accounts, and domain. Ownership of Brass Ring’s original website design and custom code transfers once Website Design is paid in full and our hosting and upkeep services have ended. You may then request a Webflow transfer by email. Additional migration or setup fees may apply.
Hosting and Upkeep
Hosting keeps your website online through Webflow. Website Upkeep is a separate service that includes daily website monitoring, Google Analytics tracking, weekly SEO reviews, and up to 1 hour per month to update existing pages, content, forms, and CMS items.
Every website needs hosting to stay online and accessible. You can arrange your own hosting or use Brass Ring to manage it for you.
We monitor websites and prioritize reported outages and security issues when possible. Approved contacts must email their assigned support contact. Website Upkeep does not guarantee 24-hour emergency support, response times, or recovery times.
Regular maintenance helps keep your website secure, functional, and up to date. We can handle the technical work so you can focus on your business.
Monthly updates are enough for most businesses. Websites with frequent events, promotions, or new content may need more regular updates.
Unused update time carries over while Website Upkeep remains active. You can use it only for eligible updates; it has no cash value and expires when the service ends.
Digital Marketing
If your customers use social media, it can help build trust and keep your business visible. We manage your content so you can focus on running your business.
You can start with a website, SEO, or another service and add more later on.
Our standard plan includes 5 Facebook posts, 5 Instagram posts, and 5 custom graphics every month. Custom plans are available.
Unused posts and graphics carry over while Digital Marketing remains active. All unused content expire when the service ends and have no cash value.
Graphic Design
Our partners at Design Forge LLC offers logos, branding, print materials, signs, web graphics, and fillable documents. Brass Ring manages pricing, approvals, and billing.
We agree on revision rounds by email before each project. Each round includes one set of feedback within the approved scope. Additional concepts, revisions, sizes, and file formats cost extra. We correct any errors made by Brass Ring or Design Forge at no charge.
An approved contact must provide your text, branding, images, specifications, and intended use. We'll confirm the scope, file formats, deadlines, and approval process by email before starting.
You'll receive your final designs in the agreed file formats after approval and full payment. Editable source files and additional formats are not included unless separately approved.
Printing
We coordinate printing for business cards, brochures, banners, signs, apparel, and other items. Design work, samples, rush orders, and other fees are quoted separately.
Your designated decision-maker must approve the final proof, order details, and price by email. Payment is also required before production. Colors and materials may differ from screen previews. Please report damage, missing items, or printing errors within 5 business days of delivery.
Yes, unless Graphic Design is included in your order. You must provide the required artwork and specifications. Please review all text, quantities, materials, and finishes before approving the final proof.
Changes and cancellations depend on the supplier's terms once production begins. You remain responsible for completed work and committed costs.
Photography
The standard photography scope includes one photo session and four edited images, subject to provider availability and written approval. Additional sessions, edits, travel, and usage rights are quoted separately. The photographer bills you directly.
The photographer retains copyright. After full payment, you'll receive a signed license outlining your approved usage rights and term. Raw files are not included unless separately approved by email.
Your designated decision-maker must approve the date, location, and intended use by email. You are responsible for obtaining permission to photograph people or locations. Weather, illness, or access issues may affect scheduling.
The photographer will confirm the delivery timeline by email. Edited images are normally delivered after the session and full payment, subject to the agreed schedule and possible delays. Please keep copies of your final images.
IT Services
We coordinate IT support for business email, cloud storage, devices, internet phones, security, software, backups, and training through third-party providers. We confirm services, scheduling, and availability by email.
The IT provider bills you directly under the approved terms. Hardware, software, account recovery, emergency work, and other services may cost extra. Support depends on the provider's availability.
Not automatically. Emergency support, account recovery, advanced security, and data recovery may cost extra and depend on provider availability. We confirm the scope and cost by email before starting.
You are responsible for keeping your accounts, devices, and subscriptions secure and maintaining current backups unless these services are included in your agreement. You must also provide approved access when needed. Complete security and data recovery cannot be guaranteed.